Reasons for not receiving a Store Referral Credit

1. The item sold was not in Store Inventory format. Items with other formats appear in your Store, but they do not qualify for the Store Referral Credit.

2. The buyer originally went to your Store or Store Inventory item from a location within eBay (such as from one of your auction-style listings) rather than from outside of eBay.

3. The buyer may have come to your Store from a link you posted on an off-eBay Web site or from an email. However, you did not include the referral code (?refid=store or &refid=store, depending on which part of your Store you linked to) in the URL of the link. When you place links on other Web sites, including the referral code is necessary to signal eBay's system that the buyer came from your promotion.

4. The buyer shut down his Web browser and started it again before purchasing your item. This may have canceled eBay's ability to track that the buyer came from an off-eBay promotion.

5. The buyer's Web browser settings do not allow cookies, which are small text files Web sites place on a buyer's computer to store information. eBay's system needs to place a temporary cookie on a buyer's computer to track that he came from an off-eBay promotion.

Credit for multiple item listings
You get a Store Referral Credit for each qualifying item, but this will appear as a single line ("Store Referral Credit") in your monthly invoice.

Where Store Referral Credits appear on your monthly invoice

The credit will appear as a "Store Referral Credit" in your monthly invoice, just below the "Final Value Fee" line for the item. You can also check your most recent account activity by selecting the Accounts tab of your My eBay page and clicking the "View account status" link. As soon as a buyer purchases a qualifying item, the Final Value Fee and Store Referral Credit for the item appear in the list of your most recent account activities.